Payment Troubleshooting

Welcome to the Payment Troubleshooting page on BD Dreamer. Here, you'll find detailed information on resolving payment-related issues, understanding our secure payment processes, and accessing support for any unresolved concerns.

Troubleshooting Payment Issues

1. Escrow System Hold

If your payment is held in escrow for 7 days after a normal order or during a dispute resolution, rest assured that this is a standard process to ensure transaction security and fairness.

2. Creator Payment Process

Creators receive payments in their wallet on BD Dreamer, allowing them to transfer funds to their connected bank or PayPal account. Check your wallet balance and payment settings for seamless transactions.

3. Secure Credit Card Storage

Brands can save their credit cards securely for future use on BD Dreamer. Our platform prioritizes data security, ensuring that saved card details are protected even in the event of an account breach.

Troubleshooting Steps

Step 1: Check your transaction history and payment settings to identify any discrepancies.

Step 2: Verify your connected bank or PayPal account details to ensure accurate fund transfers.

Step 3: Contact our support team for assistance if you encounter persistent payment issues or require further clarification.

Get Expert Support

If you've followed the troubleshooting steps and still face payment challenges, don't hesitate to reach out to our dedicated support team. Our experts are ready to assist you in resolving any payment-related concerns promptly and effectively.