Refund Policy

1. General Terms

All transactions use escrow protection. Funds are released only after:

• Influencer delivers content as specified
• Brand approves content within 48h

2. Refund Eligibility

For Brands:

✓ Full refund if:

• Influencer fails to deliver within agreed timeframe
• Content violates UK CAP Code (e.g., missing #Ad disclosure)
• Proven fraudulent activity

✗ No refund if:

• Brand changes requirements post-agreement
• Content is delivered as specified

For Influencers:

✓ Payment guaranteed if:

• Content meets brief requirements
• Brand doesn't respond within 48h (auto-approval)

✗ Payment withheld if:

• Violation of terms (e.g., fake engagement)
• Brand provides valid rejection evidence

3. Dispute Resolution

1. Email support@bddreamer.co.uk within 7 days
2. Provide:
   • Campaign ID
   • Screenshots/messages as evidence
3. We mediate within 14 business days

4. Chargebacks

Unauthorized chargebacks will result in:

• Immediate account suspension
• £25 investigation fee
• Legal action for fraudulent claims

5. UK Consumer Rights

This policy doesn't affect your statutory rights under:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013